Frequently Asked Questions
Discover everything you need to know about the world of Serge Lutens.
What are the shipping options for Serge Lutens fragrances?
We offer standard and express shipping across the globe. All orders are carefully packaged in our signature boxes to ensure they arrive in perfect condition.
Are Serge Lutens products authentic when purchased here?
Yes, this is the official online boutique. Every item, from our Collection Noire to our Grattons-Ciel, is guaranteed authentic and direct from our workshops.
What is your return policy for beauty products?
Unopened and unused products in their original packaging may be returned within 30 days of delivery. For hygiene reasons, we cannot accept returns on items that have been sprayed or tested.
Can I receive samples before committing to a full bottle?
We include complimentary samples with every fragrance order, allowing you to discover other olfactory tales from our collection before your next purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and localized secure payment options depending on your shipping destination.
How should I store my Serge Lutens perfume?
To preserve the integrity of the essence, we recommend storing your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.